Frequently Asked Questions
Everything you need to know about shopping with Saint and Sofia.
Where are your clothes designed and manufactured?
All Saint and Sofia collections are designed in our London studio. We work with family-run factories in Europe, primarily in Italy, Portugal, and the UK, to ensure the highest quality craftsmanship and ethical production standards.
What is your shipping policy and delivery timeframe?
We offer worldwide shipping. For domestic orders, standard delivery typically takes 2-4 business days, while express options are available at checkout. You will receive a tracking link via email as soon as your order departs our distribution center.
How do I return an item if it doesn't fit?
We offer a 28-day return window from the date of delivery. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label or store credit.
How do I find the right size for me?
Each product page features a detailed 'Size & Fit' guide with specific garment measurements. We recommend comparing these to a similar item you already own or using our 'Fit Finder' tool for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Clearpay in supported regions.
How do you approach sustainability in your fashion?
Sustainability is core to our DNA. We use eco-friendly fabrics like organic cotton, Tencel, and recycled polyester. By producing in small batches and using smart logistics, we significantly reduce waste and our overall carbon footprint.